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Customer Service

 

Returns and Repairs
At GemsAmerica, we strive to create jewelry that you will be very happy to receive. However, if there is a defect in your jewelry, or it does not fit the way you imagined, let us help you.

Please examine your jewelry carefully upon arrival. For a replacement or a refund, return your merchandise within 7 days of receipt of your order. Your jewelry must be in resalable condition to receive a refund.

Please send us an email to
sales@GemsAmerica.com and request a Return Authorization (RA) number.

An RA number should be included in all returns. GemsAmerica is not responsible for lost packages or for the cost of returning an item.

Shipping Information

Domestic:

We offer fast shipping (within 24 hours after receiving cleared payment for no additional charge) and ship all U.S orders via USPS First Class or Priority Mail.
You should receive your order within 3 - 10 business days. 

 

Order Amount

Shipping Cost

Up to $29.99

$3.95

$30.00 - $49.99

$4.95

$50.00 - $64.99

$6.95

$65.00 - $74.99

$7.95

$75+

*FREE SHIPPING


* ( applies to U.S. orders only)

 

International: 


GemsAmerica accept orders worldwide and we ship our fine jewelry in compliance with the specific regulations of the foreign country that we are shipping to.  GemsAmerica normally uses Global Priority Mail International Flat Rate as the preferred method to ship jewelry to foreign countries.  Shipment of jewelry to Canada is normally sent by Registered Mail according to Canadian regulations.  Please allow ample time for the order to clear customs.  If any customs duty tax is charged, it is the responsibility of the buyer, not GemsAmerica, to pay it.  Clearance of goods through customs may result in your order being delivered to you within 7-20 business days. If you have any special instructions for the customs label, please email sales@GemsAmerica.com prior to shipment.

 

Canadian Rates

Order Amount

Shipping Cost

Up to $29.99

$11.50

$30.00 - $49.99

$11.50

$50.00 -$64.99

$13.95

$65.00 - $74.99

$16.95

$75.00 - $99.99

$19.95

$100.00 - $199.99

$24.95

$200.00 - $299.99

$39.95

$300.00 +

$49.95

 

International Rates

Order Amount

Shipping Cost

Up to $29.99

$13.45

$30.00 - $49.99

$13.45

$50.00 -$64.99

$13.45

$65.00 - $74.99

$43.45

$75.00 - $99.99

$43.45

$100.00 - $199.99

$55.95

$200.00 - $299.99

$55.95

$300.00 +

$69.95

 

Sales Tax:
NJ Sales Tax of 7.00% applies to NJ Residents only.

 

Payment:
We accept all major credit cards: Visa, Mastercard, Discover, American Express through PayPal.

 

 

 

 

To obtain the status of an order, enter the confirmation number and click Go!.
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